We want every customer to have a satisfying shopping experience. The following return and exchange policy applies to items purchased via coralbrine.com; please read the requirements carefully before submitting a request.
- Return Period
You may submit a return request within 30 days of receiving the item, provided it meets the requirements of this policy.
Requests submitted after this period may not be accepted, except where otherwise required by law.
- Return Conditions
Items must be returned in an unused, unwashed, and undamaged condition, with original packaging, tags, and accessories intact whenever possible.
As swimwear is an intimate apparel item, for hygiene and safety reasons, items that have been worn, washed, or show obvious signs of use generally cannot be returned or exchanged. Exceptions may be made for quality-related issues, subject to case-by-case review.
- Exchange Requests
If the item you received is the wrong size, has an issue, or otherwise qualifies, you may contact us to request an exchange within the specified timeframe.
Approval of an exchange request depends on the item’s condition, stock availability, and specific order details.
- Product Quality Issues
If you receive an item that is significantly damaged, defective, incorrect, or damaged during transit, please contact us as soon as possible. Please provide your order details and relevant photos so we can verify the issue and offer a solution.
- Return Shipping Costs
If the return is due to product quality issues, an incorrect item being sent, or damage incurred during transit, we may cover the return shipping costs upon verification.
If the return is due to personal reasons, the customer may be responsible for return shipping costs, subject to the specific return arrangements.
- Refund Processing
Once the return is approved and meets all requirements, we will process the refund using the original payment method. The time it takes for the refund to appear in your account may vary depending on the processing speed of the payment institution, bank, or payment service provider.
Whether the original shipping fee is refunded depends on the reason for the return and applicable laws and regulations.
- Non-Compliant Returns
If the returned item has been used, washed, or damaged, is missing necessary accessories, or otherwise fails to meet the conditions of this policy, we may be unable to accept the return or issue a refund.
- How to Request a Return or Exchange
To request a return or exchange, please contact customer service via the contact details provided on coralbrine.com, providing your order number, product details, and the reason for the return or exchange. Once customer service has confirmed your request, please return the item(s) according to the provided instructions.