Welcome to the coralbrine.com Help Center. If you encounter any issues while browsing products, placing orders, making payments, or during shipping and after-sales service, please refer to the FAQs below.
- How do I purchase products?
Browse our swimwear collection and visit the product detail page to view styles, sizes, prices, and product information. Once you have selected an item, add it to your cart and follow the prompts on the checkout page to complete your order. - How do I check my order status?
After successfully submitting and paying for your order, you can check its status using your order details. If you need further updates on your order’s progress, please contact our customer service team via the contact information provided on the website. - What payment methods are accepted?
We accept the payment methods displayed on the checkout page. Please verify the order amount and billing information for accuracy before completing your payment. - How long does it take to ship an order?
Orders typically take 1–3 business days to process after payment is confirmed. Once shipped, you can track the delivery progress using the provided tracking information. - What is the delivery time for orders within the US?
Domestic US orders typically arrive within 3–7 business days. Delivery times may be extended due to remote locations, holidays, weather conditions, or peak shipping periods. - What is the delivery time for international orders?
International orders typically arrive within 7–15 business days. Actual delivery times may vary based on customs inspections, clearance procedures, and local carrier arrangements. - Which shipping carriers do you use?
Depending on the destination and shipping route, we may use carriers such as USPS, UPS, FedEx, or DHL. - Are there customs duties for international orders?
International orders may be subject to import taxes, customs duties, clearance fees, or other local charges. These costs are determined by the regulations and customs requirements of the destination country or region. - Can I request a return?
Generally, you may request a return within 30 days of delivery, provided the item meets our return policy requirements. Swimwear that has been worn, washed, or shows obvious signs of use is typically ineligible for return or exchange. - What should I do if I receive an incorrect or defective item?
If you receive an item that is damaged, defective, or incorrect, please contact customer service as soon as possible. Please provide your order details and photos of the item so we can assist you in resolving the issue. - How long does it take to receive the refund?
Once the return is approved, the refund is typically processed via the original payment method. The actual time it takes for the funds to arrive depends on the processing speed of the bank, payment provider, or relevant service provider.